Need help with Rescue Drone: Emergency City? Start with the quick fixes below or contact us directly. Please include your device model, Android version, and a short description of what happened.
What you expected to happen and what happened instead.
A screenshot or short screen recording, if available.
02
Quick troubleshooting
The game will not start: restart the device, then install any available update from Google Play.
Performance or visual issues: close other apps and restart the game. Avoid battery-saver modes that heavily limit performance.
Ads are unavailable: check the internet connection and try again later. Rewarded ads are optional and rewards are only granted after a completed ad.
Sound or vibration is missing: check the in-game Settings screen and the device's volume and vibration settings.
A mission feels stuck: pause and restart the mission. If it repeats, tell us the mission number and where it happens.
03
Progress and saved data
Mission progress, coins, lives, upgrades, and settings are stored locally on your device. The game currently does not use an account or cloud save.
Uninstalling the game, clearing its app data, or replacing the device can remove local progress. We cannot recover progress that is no longer stored on the device.
04
Purchases and ads
The optional Remove Ads purchase is processed by Google Play. We never receive your payment card details.
If a purchase is pending, check its status in Google Play and make sure the same Google account is active on the device.
If you were charged but the purchase is not recognized, restart the game while connected to the internet, then contact us with the Google Play order number. Do not send payment card details.
For refunds, use Google Play's purchase history and refund process.
Ad consent can be reviewed from Settings → Privacy & Ads → Ad Privacy Options when that option is required in your region.
05
Privacy
Read the full Rescue Drone Privacy Policy for details about local game data, advertising, consent, purchases, and your choices.